Sale conditions

To go back to your order, click on ‘Your order’ in the menu at the top of the page.

Satisfaction or your money back


If you are not fully satisfied with an item (except for made-to-measure bikes and frames), just return it (you will have to pay for mailing costs), in its original package, within 8 days after reception, with a copy of your bill. We will refund you on your credit card, the sum corresponding to the price at which you bought the item, as soon as we receive the item.

Send your item back by certified mail to:
Gilles BERTHOUD SA – route de Montrevel – 01190 PONT DE VAUX. - FRANCE


Remainders – France

 

Remainders will be mailed (you will not have to pay for shipping costs).


Guarantees

Our items are guaranteed between 6 months and 2 years, depending on suppliers. If you have any problem, please feel free to contact us, we will do our best to find a solution. You will not pay for any mailing costs for any item under guarantee you will receive.
Gilles Berthoud bags, racks and frames are guaranteed for 5 years.

Gilles Berthoud bikes are guaranteed for 5 years for the frame, 2 years for the enamel finish and one year for spare parts.
The guarantee excludes damages:
- caused by shocks
- due to wrong uses
- due to overloading
- due to normal wear (brake and derailer cables, chains, sprockets, chain rings, freewheel, tires, spokes...)
- due to lack of maintenance
- following a repair which was not done in our workshops
- caused to the enamel by bits of gravel, acid sweat, or contact with humid or saline areas.
The guarantee will be the replacement of the defective part only. No allowance indemnity will be claimed in case of immobilization.



Prices and validity

Our prices are valid until the next updating of the Gilles Berthoud site and while stocks last. In case of stockout, the order will be cancelled and replaced by a credit note or a refund. Our prices are firm and given in Euros, inclusive of tax. The prices do not include mailing costs. Prices for foreign countries are given according to laws in force.The Court of Bourg-en-Bresse has the juridiction to solve any dispute.



Please note

- We have done our best to describe the selected items. Despite all our care, this site may include some mistakes or omissions, we are very sorry for this.
Our suppliers may modify the selected items, so as to improve their quality. We will do our best to modify the texts and pictures of these items.
- We reserve the right to modify the items we make (bikes, bags, racks...).
- In according with the data protection act (01/06/78), you have a right to access and modify any data related to you.


Mailing costs


 
France + Corsica
Europe
Rest of the world
BIG PARCEL
19,00 €
45 €
We will calculate the exact shipping costs for your order and send the total order cost to you for validation before shipping the parcel
 
SMALL PARCEL
7,00 €
 19 €
We will calculate the exact shipping costs for your order and send the total order cost to you for validation before shipping the parcel
 
BIKES AND TANDEMS*
100,00 €
280,00 €
We will calculate the exact shipping costs for your order and send the total order cost to you for validation before shipping the parcel


*MAILING COSTS FOR BIKES AND TANDEMS

Mailing costs for bikes and tandems are given for information only. Prices will change according to the destination. Once we have received your order, we will give you the exact total amount of your order, mailing costs included. We will then wait for your confirmation to validate your order.




Serene delivery

 

Accessories and spare parts – Cyclist’s Outift – Frame and Powder Coating

Your order will be delivered at whatever address you choose. Ours deliveries are ensured by the Poste. In case of absence, a notice will indicate the post office where you can collect your order.


Bikes and tandems

Your order will be delivered at whatever address you choose. Ours deliveries are ensured by agents. In case of absence, a notice will indicate you where you can collect your order.

When will I receive my order?

The max. delivery period is 14 days after the day we receive your order. Our items are generally delivered within one week. We do our best to deliver your order as soon as possible.
However, some items are not always easily available. We will inform you about delivery periods, and if they are too long for you, you will have the possibility to cancel or replace these items.

For frames, bikes and tandems, delivery periods are longer since these items are made after you order them. We will inform you about delivery periods when you place your order.




What to do upon delivery ?

 

On receiving your order, make sure you have all the items listed on the delivery note. Please have reserves about the parcel if it has been flattened or opened. In case of problem, contact us at 00.333.85.51.46.46.


To go back to your order, click on ‘Your order’ in the menu at the top of the page.